Information We Collect

Personal Information You Provide

When you register for our programs or contact us, we collect information you choose to share. This typically includes your name, email address, phone number, and business background. We also collect payment details when you enrol in our courses.

Information We Collect Automatically

Like most websites, we collect certain technical information automatically. This includes your IP address, browser type, device information, and how you interact with our site. We use this to improve your experience and understand how people use our platform.

• Device and browser specifications
• Pages visited and time spent on our site
• Referral sources and navigation patterns
• Location data based on IP address

How We Use Your Information

We use your personal information to deliver the services you've signed up for and to communicate with you about your learning journey. Here's what that looks like in practice.

We don't sell your personal information to third parties. We don't use it for purposes unrelated to your education experience with us.

Data Storage and Security

Your information is stored on secure servers located in Australia. We maintain appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or destruction.

Security Measures We Implement

• Encrypted connections for all data transmission (SSL/TLS)
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Staff training on privacy and data protection requirements
• Secure backup systems with encryption at rest

While we take security seriously, no system is completely foolproof. We encourage you to use strong passwords and keep your login credentials confidential.

Your Rights Under Australian Privacy Law

The Australian Privacy Principles give you specific rights regarding your personal information. You're entitled to know what we hold, request corrections, and ask us to delete your data in certain circumstances.

Access and Correction

You can request access to your personal information at any time. We'll provide this within 30 days of your request, though we may need to verify your identity first. If you spot an error, let us know and we'll update our records promptly.

Withdrawal of Consent

You can withdraw your consent for us to use your information for marketing purposes. Just note that we'll still need to keep certain records for legal and operational reasons – things like enrolment history and financial transactions.

Making a Complaint

If you're concerned about how we've handled your information, please contact us first using the details below. We'll investigate and respond within 30 days. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.

Sharing Your Information

We share your information only when necessary to provide our services or comply with legal obligations. Here's who might receive your data and why.

Service Providers

We work with trusted third parties who help us deliver our programs. This includes our learning management system provider, payment processors, and email service provider. These companies are contractually required to protect your information and can only use it for the specific services they provide to us.

Legal Requirements

We may disclose your information if required by law or in response to valid legal processes. We'll notify you about such requests unless we're legally prohibited from doing so.

We don't share your information with overseas recipients unless you've specifically enrolled in a program that requires international collaboration. In such cases, we'll inform you beforehand and ensure appropriate safeguards are in place.

Cookies and Tracking Technologies

Our website uses cookies to remember your preferences and analyze site traffic. You can control cookie settings through your browser, though disabling certain cookies might affect site functionality.

Types of Cookies We Use

• Essential cookies: Required for the site to function properly, including maintaining your login session
• Analytics cookies: Help us understand how visitors use our site so we can improve it
• Preference cookies: Remember your settings and choices for a better experience

We don't use advertising or tracking cookies from third-party networks.

Children's Privacy

Our services are designed for adult learners and business professionals. We don't knowingly collect information from anyone under 18 years of age. If we become aware that we've inadvertently collected such information, we'll delete it promptly.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post the updated policy on our website with a new effective date.

We encourage you to check this page occasionally to stay informed about how we're protecting your information.